.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice. Job Description Who we're looking for: Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. This Sr. Software Engineer, Operations position at Zendesk will be impactful to the core platform that is used to run all of Zendesk's flagship products. If you are passionate about working on applications at scale, with immediate customer impact, our friendly and encouraging team is for you. The ideal candidate will have a background in systems engineering, with experience proactively identifying and fixing issues with distributed systems in the cloud. We enjoy spending most of our time in the layers underneath the application business logic, such as the OS, container orchestration, network/service mesh, and data stores. Our team also gets a kick out of improving observability and instrumentation for our services. What you get to do every day: Satisfy your curiosity by digging deep into distributed systems to fully understand how they work and how to improve their resiliency and scalability. Engage with product development, and Zendesk's foundation services groups, across all phases of the software lifecycle. Continuously improve your own and your teammates' technical ability via pairing, pull request reviews, and collaborative feedback. Move code and infrastructure-as-code changes through development and QA stages to production. Actively seek to continually improve our infrastructure, code and processes. Obsess over providing our customers with the best experience. What you'll bring to the role: 5+ years demonstrated ability improving the reliability, performance, and scalability of distributed systems; SRE principles are alsoapplicable. Proven understanding of cloud computing principles. AWS and Kubernetes preferred. The ability to read and understand Ruby/Rails, TypeScript/Node.Js, or other object-oriented programming languages and frameworks. We care about making our systems better, such as refactoring code to conform to company-wide standards, and improving service uptime. Good communication skills, both written and verbal - you'll collaborate with our other product teams around the globe. Tech Stack: Our team supports a variety of services; we primarily host either Ruby on Rails or Node.Js applications. Datastores such as MySQL, PostgreSQL, MongoDB, DynamoDB, Redis, Memcached, and distributed streaming platforms like Kafka. AWS Network Load Balancers, NGINX reverse proxies, Istio service mesh. Cloud automation frameworks such as CloudFormation and Terraform. Our services are containerized and deployed to Kubernetes clusters, running in AWS
