Senior Services Engagement Engineer - Application Service Manager in region EMEA/ MEEAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
What you'll do: We are seeking an Application Service Manager (f/m/d) for Cloud Application Services Delivery Center EMEA MEE within the CAS Family.
SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations, and adoption accelerator through a subscription. Our application experts are engaged in the Operating Phase (Run-phase) to understand customer needs, helping to define and scope elements and outcomes aiming for the delivery of service excellence.
As an Application Service Manager you will: Be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality.Point out proactively optimization, innovation, adoption, and potential improvements to customers.Play a key role in driving customer engagement and support upselling SAP's products and CAS service portfolio.Be responsible for ensuring the successful execution of the CAS engagement.Collaborate closely with other SAP stakeholders.Oversee & Lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding.What you bring: Bachelor's degree in IT & Business Management, Engineering, or a related field.3+ years of experience in customer account services, relationship management, or a similar role.5+ years of hands-on experience in at least one SAP Solution Area (e.g., S/4 Hana – FI, MM, SuccessFactors, BTP).3+ years of experience in leading (global) teams as project manager.Solid experience in SAP Implementation Projects / Project Management and/or Managed Services.Excellent documentation, communication, facilitation, and interpersonal skills.Strong problem-solving capabilities in complex environments.Strong customer orientation, result-driven and execution focus.English is a must.We win with inclusion: SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 407240 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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