Senior Services Engagement Engineer - Application Service Manager in region EMEA/ MEE At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you`ll do:
We are seeking an Application Service Manager (f/m/d) for Cloud Application Services Delivery Center EMEA MEE within the CAS Family. The ASM will play a crucial role in driving customer engagement, promoting service excellence, and supporting upselling CAS offerings.
Be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality.
Point out proactively optimization, innovation, adoption and potential improvements to customer.
Play a key role in driving customer engagement and support up-sell SAP's products and CAS service portfolio.
Be responsible for ensuring the successful execution of the CAS engagement.
Collaborate closely with other SAP stakeholders.
Be the central role in orchestrating communication end-to-end .
Oversee & Lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding.
What you bring:
Bachelor's degree in IT & Business Management, Engineering or a related field.
3+ years of experience in customer account services, relationship management, or a similar role.
5+ years of hands-on experience in at least one SAP Solution Area (e.g - S/4 Hana – FI, MM, SuccessFactors, BTP…).
3+ years experience in leading (global) teams as project manager.
Solid experience in SAP Implementation Projects / Project Management and/or Managed Services.
Excellent documentation, communication, facilitation and interpersonal skills.
Strong problem-solving capabilities in complex environments.
Strong customer orientation, result driven and execution focus.
English is a must .
Meet your team:
Within Adaption Services Center (ASC), the Cloud Application Services (CAS) team is responsible for delivering high quality services to our RISE customers post go live especially in the operations phase.
We win with inclusion:
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
#J-18808-Ljbffr