.Company Description Job Description The Workforce Management (WFM) Department is a pivotal force within SIXT, driving operational excellence and strategic alignment across all levels. Our WFM team is responsible for forecasting, scheduling, and optimizing the deployment of human capital within our Customer Service Operations unit, ensuring that we meet our business goals. Our department plays a critical role in balancing workforce availability with business demand, proactively managing resources to maximize productivity. Leveraging advanced analytics and real-time monitoring, WFM is instrumental in ensuring that the organization operates at peak performance. WFM professionals excel in communication, collaboration, and problem-solving, ensuring that business demands are balanced out with employee well-being, fostering a positive and productive work environment. Sounds like you? Apply now! DO WHAT YOU LOVE: You create and maintain accurate staffing schedules to ensure optimal coverage and service level targets are met. You factor in real-time adherence and historic data to schedules and make necessary adjustments to optimize productivity. You collaborate with call center managers and supervisors to identify and address staffing gaps and operational challenges. You conduct regular evaluations of workforce management processes and scheduling methodologies to drive continuous improvement. You maintain and update workforce management systems and tools to ensure accurate and up-to-date information. Qualifications COME AS YOU ARE: You have proven experience as a Workforce Management Scheduler within a call center environment for at least 2-3 years. You have strong knowledge of call center operations, industry-specific metrics and performance indicators (e.G., service level, average handle time, occupancy). You are proficient in using WFM or reporting software and tools (e.G. Genesys, Salesforce, Teleopti Calabrio, Power BI, Quicksight) to create schedules. You combine strong communication and interpersonal skills with excellent analytical skills with the ability to interpret data and trends. You are business fluent in English; further language skillsare a plus. Additional Information Working at SIXT not only means creating the future of mobility but also offers personal benefits. This includes 28 days of vacation, no dress code, a hybrid working model, and flexible working hours. In our modern office, with new equipment, you can stock up on coffee at any time and spend your lunch break with colleagues in the on-site restaurant that provides healthy and delicious food for everyone. Moreover, we offer you a super international working environment, numerous training for your individual development, participation in external conferences, and we even organize internal dev & tech talks. It is very important to us that you can develop personally and grow within our company. Furthermore, you can benefit from our Coverflex advantage system
