Are you ready to embrace a new opportunity in sales support? Are you an adept communicator with the ability to build connections across diverse stakeholders? If this describes you, we encourage you to pursue the Senior Sales Operations Specialist role in Porto and join our dynamic and ambitious team at Infineon. Don't let this thrilling chance pass you by – submit your application today and be part of our exciting journey!As a Senior Sales Operations Specialist, your duties involve being the initial contact for customer requests, managing escalations, and participating in customer meetings and calls. Additionally, you will collaborate with the Business Unit and Account Manager to prepare commercial offers, support RFQ data verification, sales forecast updates, and VPA tracking. Furthermore, you will handle sample requests, conduct basic analyses, update reports, coordinate document sharing, and lead contract coordination at a higher level.In your new role, you will:Be the first entry point for customer requests, being able to give first level response and channel the request internally, resolving escalations independentlyAttend customer meetings/calls to discuss topics, review service levels and build relationshipsPrepare commercial offers with support from Business Unit and Account Manager in SAP CRM toolSupport Account Manager with RFQ data verification, sales forecast updates and VPA tracking, for medium-size companies and products with intermediate complexityProcess sample requests from customers and support data entry into CRM Dynamics according to guidance from Field Application Engineer or Account ManagerConduct simple analysis, update reports and create credit/debit notes in ERP systemSend documents to customers on PCN/PD and coordinate follow-up calls with customer and internal stakeholdersLead enrichment, including updating Sales, Marketing and Distribution (SMD), with possible contact with the customer to validate the opportunityCoordinate contracts between customer and internal departments, on a higher levelYou have a passion for sales operations and are not afraid to initiate relationships with new contacts. You have a structured, self-driven working style and a strong business mindset. You keep the big picture in mind and enjoy taking the initiative. Moreover, your team player attitude gives you the ability to motivate and inspire your team.You are best equipped for this task if you have:A University/College degree is mandatoryAt least 2 years of work experience in a customer support role, ideally in sales supportService oriented attitude, good interpersonal and communication skillsIndependent capacity to meet goals and directions based on general guidelines, as well as good decision making capacity within the standardized processesFluency in English (good fluency of German, Spanish, Italian or French is a plus)
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