ABOUT US Hostelworld Group, the global hostel-focussed online booking platform, inspires adventurous minds to meet the world and come back with life-changing stories to tell. Our customers are not your average tourists, they crave cultural connection and unique experiences that we make possible by providing an unbeatable selection of hostels in unmissable locations – all in the palm of their hand.
It is the social nature and community feel of hostels and their environment, that enable travellers to embrace journeys of discovery, adventure and meaning. We have more than 13 million reviews across 17,800 hostels in more than 179 countries, making the brand the leading online hub for social travel. The website operates in 19 different languages and our mobile app in 13 languages.
Founded in 1999 and headquartered in Dublin, Hostelworld has a growing, high-calibre team of 230 people within Technology, Product, Global Markets, HR, Finance & Legal and Marketing Teams across our Dublin, London, Porto, Shanghai and Sydney offices. Hostelworld is listed on the London Stock Exchange and Dublin Euronext. You can read more about our story here.
LOCATION This role is based in Portugal. We have an office hub in Porto available for those who prefer a hybrid model where you can spend time with colleagues in-person. You will need to be able to commute to our office hub as required from time to time.
WHO YOU'LL WORK WITH We are looking for an entrepreneurial minded Senior Product Manager to manage our app product – which includes our newly released social network for travellers as well as our core bookings experience. Working together with the rest of the Mobile product team, designer, analysts and Engineers and our Head of Mobile to deliver great experiences and strengthen our social strategy further, as well as keep improving our core business experience.
We believe in building a company culture that is focused on ownership and want to find a strong product manager who can continue to deliver value through customer growth and retention.
Our mobile native apps are core to our overall strategy as a company. Both our mobile apps are loved by our customers. iOS and Android have 4.8 and 4.6 store ratings respectively. What we want to do now is go much further and deeper into the lives of our travellers, by enabling them to meet like-minded travellers when they are on their trips. We've recently relaunched our apps to give them a fresh new look, as well as introduce a set of features that enable social connections between travellers in the same destination.
Working with Marketing, Product, Data, and Engineering you will focus on developing and implementing upon new strategic initiatives as well as the tasks that keep the lights on. You'll provide direction and work side by side with engineering to deliver on the Mobile units OKRs.
WHAT YOU'LL DO Developing our existing apps and the social experience on them Contributing to the overall success of the company through aligned OKRs Creating, maintaining and prioritising the teams to build for Growth Ensuring key KPIs are tracked, measured and reported on Deliver features to improve new customer acquisition and retention Iterate on and build our social strategy together with the rest of Mobile Product team Working with technical and non-technical stakeholders to achieve the best results Creating compelling business cases with an impact on growth Discover, implement and solve significant changes and problems WHAT WE'RE LOOKING FOR Experience & Qualifications: 5+ years' experience in a Product Manager role, ideally in B2C and/or mobile apps. Proven experience driving product roadmaps and taking ownership for high level goals. Ability to take full ownership of product lifecycle, from ideation through launch and iteration, with a constant focus on delivering value for our customers. You understand growth loops and how to build them. Experience working on social features is a distinct advantage. Expert in growth tactics: Conversion optimisation, Retention Analysis, Segmentation, etc. Strong data analytical sense (SQL skill would great) but general analytical intuition. Strong background working and giving clear feedback to UI and UX designers. Knowledge & Skills: Excellent understanding of metrics and tracking tools. Ability to dive into detailed analysis without losing sight of the big picture. Proven ability to clearly communicate analyses, conclusions, and recommendations verbally, in writing, and visually. Experience in identifying new growth opportunities, introducing new features and/or initiatives, and scaling them significantly with ROI targets in mind. Ability to work with stakeholders at all levels — while providing direction and clarity to all involved parties. Ability to work calmly and maintain good judgment in fast-paced, high-stress environments. Fluency in spoken and written English. WHAT WE OFFER Competitive salary & benefits Enhanced annual leave plus 3 Wellbeing Days per year Paid family leave (maternity, paternity, surrogacy & adoption) Agile working (plus a Working from Abroad Policy!) Support for your ongoing growth & development Inclusive people policies (sickness, menopause, compassionate and fertility leave) A chance to give back to your local community with 5 paid volunteering days OUR BEHAVIOURS Grow others - We fundamentally believe that investing in growing others benefits everyone, whether it's helping them develop hard or soft skills. We want learning and growing to be part of our DNA to help makes us a better team, together. Master it - We are obsessed with our area of expertise and enjoy developing our skills. We rarely take things at face value; we investigate, interrogate, and always look for 'the why,' and wherever possible, we use data to find the best solution. Collaborate - We are in it together, for the tough stuff and the celebrations too. To achieve the best results, we need expertise from all areas of the organisation, and we wholeheartedly welcome diverse thinking. Adapt - We work fluidly, adapting to new information and the evolving environment while staying committed to our goals. Innovation and experimentation fuel our projects and we're never afraid to pivot. Deliver - Our focus is always on the end result; we value outcomes over activity. We collaborate to deliver work at speed without dropping any of our other behaviours.
We believe in talented and diverse teams that reflect the diversity of our customers and the communities in which we operate. Everyone brings different perspectives and experiences. We lay out the above requirements to guide applicants to the experiences that we believe will allow you to be successful in the role. If you don't meet them all, please consider applying if you think you can still perform the role as described.
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