Company Overview
Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.
Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.
Team Summary
We are looking for a candidate who should be self-motivated and a critical thinker with strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients, providing day-to-day support for the platform and workflow-related issues. The team is also involved in handling and resolving any operational issues faced by clients while using our world-class suite of middle/back-office applications and following up with internal teams as per defined SLAs.
What you'll do:
Manage client relationships from a product consulting perspective, ensuring all their queries are addressed effectively.
Serve as the main point of contact for assigned clients, addressing product and application queries ensuring timely resolutions in accordance with SLAs.
Resolve operational queries from clients using the platform, providing detailed explanations and insights.
Conduct client training sessions on effective use of the Arcesium platform, regularly updating training materials and documentation.
Assess the criticality of client-reported issues and collaborate with internal teams to identify root causes.
Escalate issues (if any) to internal teams/senior management, as necessary.
Maintain comprehensive records of client inquiries to identify trends and address similar requests in the future.
Support internal tech teams in operational activities and facilitate quicker resolution of open issues.
Collaborate with our Product Management and Forward Deployed teams to ensure smooth onboarding of new clients and funds.
What you'll need:
A Bachelor or a Master in a Financial discipline with 5+ years of experience in financial services, particularly in supporting trade life cycles and/or interacting with hedge fund managers, investment managers, asset managers, or other buy/sell side firms.
A good exposure to Equities, Fixed Income, OTC & Swaps trade lifecycle.
Proficient in financial services industry domain knowledge, preferably middle office processes, and sound knowledge of financial instruments and fund accounting are essential for this role.
Proven experience in client management, demonstrating a proactive approach to understanding and addressing client needs and concerns and of building strong relationships to ensure a positive client experience.
Strong communication skills, both verbal and written, with the ability to explain technical information clearly and effectively to clients.
A client-centric mindset, focused on delivering high-quality service and solutions tailored to individual client requirements.
Ability to multitask and manage multiple client requests effectively, prioritizing based on urgency and impact.
High level of personal maturity, with a collaborative attitude and a commitment to teamwork in a client-focused environment.
Should be able to demonstrate delivering high-quality work under stringent deadlines.
Technical proficiency in Python and operations of APIs is desirable.
Have a valid working permit to work in the country.
Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well-qualified individuals having a wide range of backgrounds and personal characteristics.
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