Job Description - Senior Principal Consultant – Solution Architect-Service Now (ITO084546)Inviting Applications for the role of Senior Principal Consultant – Solution Architect - Service NowIn this role, you will provide technical leadership to the team and work closely with client enterprise architecture team and client ServiceNow Teams.ResponsibilitiesProvides technical leadership to the teamCreates and maintains a detailed view of the existing architectureDesigns and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design DocumentDefines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architectureEnsures technical governance process and policies are being adhered toProvides architectural controls to ensure the correct technical solutions are used when delivering business solutionsCreates and maintains a detailed view of integrationsCreates and maintains a Technical Implementation RoadmapResolves technical escalations, including responding to defectsParticipates in process workshopsWorks closely with client enterprise architecture team and client ServiceNow TeamsPeriodically reviews configuration to ensure platform healthAssesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health ScanReviews design and code per sprint to ensure qualityProvides hands-on assistance with the detailed design and implementation approach of selected projectsEnsures design is within the boundaries of licensed modules else communicates changes in license to the clientMaintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystemAssists in migrating configuration across instancesSupports COE in continuous development of training paths for professional advancementContributes to ongoing definition of best development and solution practicesLeads training workshops as means to spread experiences gained across the practiceQualifications we seek in you!Minimum QualificationsCertified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)Excellent communication skills for client-facing rolesHands-on experience on projectsIT GraduatePreferred Qualifications/SkillsGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
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