col-wideJob Description:
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find Senior Principal Consultant – Service Now Architect
Position: Senior Principal Consultant – Service Now Architect
Location: Lisbon, Portugal
Work Model: Hybrid
Employment type: Contract
Main Responsibilities
· Provides technical leadership to the team
· Creates and maintains a detailed view of the existing architecture
· Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
· Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
· Ensures technical governance processes and policies are being adhered to.
· Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
· Creates and maintains a detailed view of integrations
· Creates and maintains a Technical Implementation Roadmap.
· Resolves technical escalations, including responding to defects
· Participates in process workshops
· Works closely with client enterprise architecture team and client ServiceNow Teams
· Periodically Reviews Configuration to ensure Platform health
· Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
· Review design and code per sprint to ensure quality
· Provides hands-on assistance with the detailed design and implementation approach of selected projects.
· Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
· Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
· Assists in migrating configuration across instances
· Support COE in the continuous development of training paths for professional advancement.
· Contribute to the ongoing definition of best development and solution practices.
· Lead training workshops as a means to spread experiences gained across the practice.
Requirements
· Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)
· Excellent communication Skills for client-facing roles.
· Hands on Experience on Projects
· IT Graduate
Preferred Qualifications/ Skills
Bachelor of Technology
Master of computer application
Master of Technology
Bachelor of Science in Computer Science
