Senior Owners Relations Manager

Company Description Blue&Green Hotels is a brand that values people, moments, and experiences. They create harmonious and natural environments where desires can become reality. With a focus on intimate atmospheres and remarkable experiences, Blue&Green Hotels offers magical places and unforgettable moments. Located in Castro Marim, they are committed to providing unique and exceptional stays to their guests.
Role Description This is a full-time on-site role as a Senior Owners Relations Manager at Blue&Green Hotels in Castro Marim. The Senior Owners Relations Manager will be responsible for managing and building relationships with property owners, ensuring their satisfaction and addressing their needs. They will also collaborate with other departments to provide support and strategic guidance to the owners. Additionally, they will analyze performance metrics, identify areas for improvement, and implement solutions to optimize owner satisfaction and hotel performance.
Owners Relationship Management Welcoming new residents
Complaints management
Daily relationship management with residents and owners
Preparation of the annual management report of the "condominium"
Promotion and organization of events for the resident community
Partner Relationship Management Monitoring the safety and security property
Monitoring relationship management with partners installed
Monitoring relationship management with external service providers not installed
Operation Support Preparation and control of the budget of the "condominium"
Invoicing management and control of payments and defaults of the "condominium"
Manage the satisfaction survey and proposals for action in the light of the information collected
Production of periodic communication or whenever it proves to be appropriate / necessary for the life of Customers (residents and owners), partners and visitors of Verdelago.
What we are looking for Higher education, preferably in the areas of management, economics, engineering or hospitality
Minimum experience of 5 years in management roles and with a high preponderance of direct interaction with Customers in Real Estate and processes management
Qualifications Excellent communication and interpersonal skills Strong relationship-building and customer service skills Ability to effectively manage and prioritize multiple tasks Analytical and problem-solving skills Knowledge of the hospitality industry and hotel operations Experience in owner relations or account management Proficiency in relevant software and systems Bachelor's degree in Hospitality Management, Business Administration, or related field