Senior Owners Relations Manager

Company DescriptionBlue&Green Hotels is a brand that values people, moments, and experiences. They create harmonious and natural environments where desires can become reality. With a focus on intimate atmospheres and remarkable experiences, Blue&Green Hotels offers magical places and unforgettable moments. Located in Castro Marim, they are committed to providing unique and exceptional stays to their guests.Role DescriptionThis is a full-time on-site role as a Senior Owners Relations Manager at Blue&Green Hotels in Castro Marim. The Senior Owners Relations Manager will be responsible for managing and building relationships with property owners, ensuring their satisfaction and addressing their needs. They will also collaborate with other departments to provide support and strategic guidance to the owners. Additionally, they will analyze performance metrics, identify areas for improvement, and implement solutions to optimize owner satisfaction and hotel performance.Owners Relationship ManagementWelcoming new residentsComplaints managementDaily relationship management with residents and ownersPreparation of the annual management report of the "condominium"Promotion and organization of events for the resident communityPartner Relationship ManagementMonitoring the safety and security propertyMonitoring relationship management with partners installedMonitoring relationship management with external service providers not installedOperation SupportPreparation and control of the budget of the "condominium"Invoicing management and control of payments and defaults of the "condominium"Manage the satisfaction survey and proposals for action in the light of the information collectedProduction of periodic communication or whenever it proves to be appropriate / necessary for the life of Customers (residents and owners), partners and visitors of Verdelago.What we are looking for Higher education, preferably in the areas of management, economics, engineering or hospitalityMinimum experience of 5 years in management roles and with a high preponderance of direct interaction with Customers in Real Estate and processes managementQualificationsExcellent communication and interpersonal skillsStrong relationship-building and customer service skillsAbility to effectively manage and prioritize multiple tasksAnalytical and problem-solving skillsKnowledge of the hospitality industry and hotel operationsExperience in owner relations or account managementProficiency in relevant software and systemsBachelor's degree in Hospitality Management, Business Administration, or related field#J-18808-Ljbffr