Senior Operations Analyst - Customer Success

.Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries. You The Customer Success Operations team is looking for a highly motivated person, passionate about Feedzai's mission, who knows how to drive change in a fast-paced tech organization and foster a culture of continuous improvement, efficiency, and innovation. If you have a creative mind and love challenging the status quo, this is the ideal position for you! You will partner with functional leads (both within and outside CS) to continuously identify and implement operational improvements and up-level the way we manage necessary change to go from current state to the desired state. The ideal candidate is someone very experienced in driving changes and who loves business continuous improvement, synthesizing strategic insights and recommendations into a simple message, influencing changes in a positive and engaging manner. This is a highly visible and impactful role, based in Portugal, working closely with senior leadership based in different locations around the world