.SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.Summary:The Global Corporate Office Network Service team manages the internal corporate office networks for more than 200 locations at SAP. The team is responsible for the end-to-end delivery of the data network services in SAP's Internal Corporate Network. SAP is looking to further strengthen our Office Network support team within our Lisbon location. We are looking for an experienced network engineer with solid knowledge across a variety of network technologies with a focus on global remote access (GRA) using a combination of on-premises hardware and a cloud based solution. Your primary tasks include the design, deployment, operation, reporting and continuous improvement of these remote access solutions using managed service providers. Close cooperation with other Regional Core Network Services team colleagues will be required to ensure that the network infrastructure is delivered in accordance with business requirements and global standards. To achieve these goals, you will provide a mix of hands-on skill and work with the managed service provider with second and/or third line support and implementation, including 3rd party resources.The Role:Operation and development of the GRA platform on a day-to-day basis using various managed services for execution. The position requires strong analytical skills in combination with a genuine service-oriented approach including the ability to anticipate changes and present recommendations to Management. Flexible and open-minded thinking with the ability to identify dependencies among complex enterprise network services and defining appropriate actions.What you`ll do:Coordinate the operation, installation, configuration, deployment, and maintenance of remote access equipment using 3rd party implementation staff. This is NOT a single person operation. Participate in transformation of the product using a combination of hands-on skill and provider knowledge.Ensure compliance of network infrastructure to global standards.Ensure that service and operations level agreement are met. Responsible for third/fourth line incident support
