Senior Engineering Manager | Ai

Responsibilities: Hiring and growing the team is a key responsibility. Mentor staff to develop their full potential with 1:1's, appraisals, training, career development, recruitment, and performance in accordance with company practices. Work with Product team and scrum teams to ensure the backlogs are properly groomed, requirements are defined, and delivery of product using our cloud train best practices. Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLIs, developing metrics to measure as such, and maintaining for all services. Measure team performance and results to drive focus and inspire top performance. Report on progress of schedules and tasks to senior leadership and program management. Develop and manage collaborative relationships with vendors for utilized components and/or services. Participate in on-call escalation rotations for provided services. Key Requirements: 10+ years of industry experience with 2-4 years leading teams to deliver customer-facing products. Experienced in leading, coaching, and mentoring Software Development teams and delivering high-quality software. Effective communication (verbal, writing, and presentation) and leadership skills are essential. Experience in developing software in cloud, microservices architecture is a must. Work with Architecture team and senior staff to set the technical direction of the team. Self-motivated, strong sense of accountability, good team player, able to handle multiple tasks at once and work independently with minimal supervision. Benefits: Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays #J-18808-Ljbffr