Senior Director Of Solution Engineering, Emea

Vice President of Solution Engineering, EMEA Hybrid or Remote
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the role Reporting to the Theatre Vice President - EMEA, you are responsible for the performance and development of the Pre-Sales (Solution Engineering) team across Europe, Middle East, and Africa. Aligned to the Solution & Services division, you will be responsible for executing on the Global Pre-Sales vision for your geo. The Pre-Sales (Solution Engineering) is an organization of technical Pre-Sales engineers focused on helping our customers adopt and derive value from their Cloudflare subscriptions. The team is currently over 70 strong across several countries. The team supports Mid Market and Pre-Sales, Customer Success, and Partner organizations amongst others. The team works cross-functionally: not only helping our customers land and expand but also helping Cloudflare develop and test new products and acting as advisors across the organization. Team building and scaling to 100 and beyond are core components of this role, along with coaching and empowering both Pre-Sales Managers and high-performing individual contributors. As a leader, you should embody the core values we strive for: humility, curiosity, and empathy.
Working with your direct reports, you will take care of new team members and ensure workloads are effectively distributed. You are kind, personable, and great at providing constructive feedback. You will help escalate and identify issues quickly and efficiently and work with other cross-functional leads to ensure regional coordination with the Pre-Sales heads for APJC and AMER.
You will develop superb working relationships with Sales and Customer Success leadership, working together to drive the long-term success of Cloudflare's EMEA business. You will also work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer's needs.
Available Locations: You may be based in London, Munich, Paris, Lisbon, Amsterdam, or remotely in any of these five corresponding countries.
Examples of desirable skills, knowledge, experience and goals Our Pre-Sales (Solution Engineering) come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring, we look for diversity of experience combined with genuine curiosity for our technology.
This is a senior role that requires strong management experience but ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and excel at coaching and teaching. You are naturally curious and an avid builder who is not afraid to get your hands dirty. On the Pre-Sales (Solution Engineering) team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other, and you will be an integral part of driving that culture.
Requirements Technology or related background ideally in the same or similar fields as Cloudflare;
Experience managing teams within a customer-facing organization. Both pre and post-sales is a plus;
Demonstrable experience in coaching, leadership skills, or team management within organizations with manager of managers responsibilities;
Demonstrable experience in understanding and solving escalations, team issues, or other management-related scenarios;
Demonstrable experience of leading with a vision and mission statement, looking for efficiencies and ability to execute long-term goals and objectives while inspiring confidence in the team;
Demonstrable experience speaking to larger audiences is a plus.
Inter-Team Goals Cultivate cross Pre-Sales team/company coordination, keep us all connected as one team;
Facilitate knowledge transfer between Pre-Sales teams and regions;
Develop strong relationships outside of Pre-Sales organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc);
Maintain strong communications with Account Executives and Customer Success regional leads.
Intra-Team Goals Keep the pulse of the team: who is happy, productive, performing. Know each member's strengths and how they would each like to develop;
Develop leadership skills of Pre-Sales managers;
Exemplify and cultivate positive culture traits;
Provide support and confidence to team managers and members;
Cultivate a very open communication environment. Criticism is welcome and appreciated;
Maintain a culture of independence amongst team managers and members while offering advice on how to improve.
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses, never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ****** or via mail at 101 Townsend St. San Francisco, CA 94107.
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