Job Title: Senior DevOps Engineer
Type of employment: Permanent, Full time
Location: Remote from Portugal - you must be resident in Portugal in order to be considered.
About ZigZag Global
We are Returns! We're an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.
Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading Enterprise retail clients are Inditex (Zara, Bershka, Pull&Bear, etc.), Superdry, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world's biggest logistics businesses like DHL, Evri, SkyNet and FedEx.
In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.
At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.
Position Overview
As a Senior DevOps Engineer joining our small, remotely distributed DevOps Team, you will work closely with the wider Platform team to design, implement, maintain and support ZigZag's Infrastructure and application architecture to enhance the infrastructure and deployment processes of our SaaS product hosted in Microsoft Azure.
Key Responsibilities
Infrastructure Management:
Design, implement, and maintain scalable and secure infrastructure solutions on Microsoft Azure, on a hybrid environment (Windows/Linux) using Kubernetes, Docker, CosmosDB, SQL Server.
Manage Azure resources, prioritizing scalability, reliability, and cost-efficiency.
Monitor system performance, ensuring satisfaction by proactively addressing issues and optimizing performance.
Continuous Integration and Deployment:
Implement and maintain CI/CD pipelines on Azure DevOps and ArgoCD, automating processes to accelerate software delivery.
Collaborate closely with development teams to optimize release cycles and improve deployment efficiency.
Foster a culture of collaboration, learning, and empowerment through streamlined deployment processes.
Configuration Management:
Implement configuration management solutions using tools like Terragrunt, Terraform, Ansible ARM.
Manage infrastructure as code, promoting consistency and reliability across environments.
Prioritize ease of use and accessibility in configuration management processes.
Monitoring and Logging:
Implement monitoring solutions, leveraging tools to track system health and performance.
Configure logging and alerting systems to ensure proactive detection and resolution of issues.
Optimize monitoring tools and processes to minimize alert fatigue.
Security and Compliance:
Implement security best practices, protecting infrastructure and data in accordance with industry standards.
Conduct regular security assessments, addressing vulnerabilities and ensuring compliance with regulations such as GDPR and SOC 2.
Promote a culture of awareness and accountability regarding security.
Collaboration and Knowledge Sharing:
Collaborate with cross-functional teams, aligning infrastructure and deployment processes with business objectives.
Share expertise and best practices, fostering a culture of learning and continuous improvement.
Promote inclusivity and empathy in collaboration and knowledge-sharing activities.
Minimum Requirements:
Bachelor's degree in Computer Science, Engineering, or a related field.
5+ years of experience in a DevOps or infrastructure engineering role.
Strong proficiency in Microsoft Azure cloud services and architecture.
Experience with containerization technologies such as Docker and Kubernetes.
Good understanding of helm and GitOps tools like ArgoCD and Flux.
Proficiency in scripting and automation using languages like PowerShell, Bash, or Python.
Hands-on experience with CI/CD tools like Azure DevOps, GitHub Actions or GitLab CI.
Practical experience with Grafana, Prometheus and/or other monitoring tools.
Solid understanding of networking, security, and compliance principles.
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration skills, with the ability to work effectively in a team environment.
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