Lisbon
Customer Success – Onboarding /
Permanent - Full-Time /
On-Site
WHO IS AGICAP?
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers.
Your mission :
As the main point of contact, you are responsible for ensuring outstanding product implementation for our customers.
As a consultant and contact person, you build relationships with users and decision-makers and ensure the necessary change management for the successful use of Agicap.
As a product expert, you lead product training with new customers and determine the ideal setup based on our customers' goals.
As the voice of the customer, you contribute to the further development of our product by sharing customer feedback with the product team.
Contribute to Agicap's growth by actively identifying upsell opportunities with customers and working with the sales team to close them.
What we are looking for :
You have successfully completed your studies in the form of a Bachelor's or Master's degree, ideally in business administration, economics, international business or a related field.
You have at least 2 years of professional experience in account management, customer success, consulting, IT project management or another role with customer contact.
Ideally, you have already gained professional experience in a very agile working environment.
You are characterized by a hands-on mentality, a structured way of working and an empathetic personality.
German at C2 level and business fluent English round off your profile.
What we offer :
A competitive salary package consisting of base salary, bonus and commissions for completed upsells.
A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023).
A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubs.
Great opportunities to advance your career within a fast-growing international company.
A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy.
A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally.
A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians.
Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment.
HOW DO YOU BECOME PART OF THE TEAM?
Our interview process takes an average of 2 weeks and generally consists of:
First meeting with the Talent Acquisition team.
A role play or case study with the respective department.
Final round with management (and sometimes C-level decision-maker).
A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.
At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We're committed to building a diverse team that reflects the variety of perspectives in our world. If you're excited about this role but don't meet every requirement, don't let that stop you from applying—we want to hear from you!
See you soon, your Agicap Lisbon team!
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