Why Ryan?
Competitive Compensation and Benefits
Home Office Stipend
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach
Job Description
The Senior Consultant, R&D Account Management, role incorporates training consultants on and carrying out some or all the following:
Determining non-eligibility for claimant companies.
Ascertaining and evaluating technical project details from clients for qualification as R&D for tax purposes per legislation and government guidelines.
Requesting, reviewing, and discussing financial and expenditure information relevant to the R&D projects.
Engaging in client-facing audio and video meetings to inform, motivate and guide clients to efficiently complete their claims.
Discussing the tax benefits and outcomes from the claim with the client.
Arranging consultations, ensuring client attendance, and effective use of the R&D Technical team's schedule.
Retention of clients throughout phases, with the aim to re-sign the client.
Ensuring any introducer stakeholders are engaged and informed about the progress of relevant clients.
The Senior Consultant will also be responsible for providing support to Consultants to share their previous experiences, advising on cases from a client service, technical and commercial perspectives to ensure the best possible result for our clients and the company. This will include:
Identifying and conducting training on a one-to-one and one-to-many basis.
Conducting quality reviews and effectively feeding back to consultants.
Shadowing activity on a regular basis.
Complaint handling per company policy.
The Senior Consultant will be responsible for dealing with clients who:
Have previously had a complaint to minimize risk of future issues.
Have more complex clients where risk of error may be higher.
Have higher fees where client retention is imperative.
Duties and Responsibilities
As they align to Ryan's Key Results:
People:
Collaborative working is essential – working with others to get things done; willingly giving help and support to colleagues.
Conduct quality assurance reviews to ensure the highest standards and to minimize errors within the team.
Improve the capabilities of the team by providing appropriate coaching and training.
Effectively explains the impact of future changes in tax legislation and key areas of focus at HMRC to decision-makers.
Client:
Ensure the highest quality of customer service is delivered at every stage of the account management processes.
Manage complex claim compilations and engage directors/C-level executives and corporate customers.
Schedule and complete telephone/video-based investigations, determining if clients have carried out qualifying R&D activities.
Review financial documentation and establish the qualification of candidate claimants.
Explore potential R&D expenditure in an informed and articulate manner with business leaders.
Manage relationships with a variety of internal contacts to ensure that all deadlines are met in a timely and controlled manner.
Value:
Deliver R&D training across the department as required.
Act as a Brand Ambassador for the business and its values.
Excellent analytical, project management, and presentation skills.
Ability to influence across all job levels.
Ability to look at situations from several points of view, analyze relevant factors and provide appropriate solutions.
Highly effective interpersonal and communication skills including written and verbal.
Successfully builds working relationships and networks; is team-oriented and actively contributes to a positive working environment.
Works with the R&D Technical and R&D Tax Analysis to resolve service level risks and to optimize the client experience.
Demonstrates punctuality, dependability, accuracy, and attention to detail.
Handles and safeguards confidential information and sensitive material.
Ability to prioritize multiple workstreams.
Performs other duties as assigned.
Education and Experience:
Bachelor's degree, with preference toward major in Finance, Business Administration, Economics or Accounting.
Minimum of 2 years' experience working with the R&D Tax Relief Scheme is desirable.
Good technical understanding of government guidelines/legislation and HMRC guidance regarding the R&D Tax Relief scheme.
Computer Skills:
To perform this job successfully, an individual must have good knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet navigation and research. Knowledge of PowerBI and Microsoft Work is desirable.
Certificates and Licenses:
Valid driver's license not required.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Working Environment and Physical Demands:
Standard indoor working environment.
Occasional long periods of sitting while working at a computer.
Position requires regular interaction with employees at all levels of the Firm and interface with external vendors as necessary.
Independent travel may be a requirement: up to 15%.
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