Company Overview
Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.
Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.
Team Summary
We are looking for a self-motivated critical thinker with strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients, providing day-to-day support for platform and workflow-related issues. The team also handles and resolves any operational issues faced by clients while using our world-class suite of middle/back-office applications, following up with internal teams as per defined SLAs.
What you'll do:
Act as Point of Contact for assigned clients to handle various product and application-related queries and provide timely resolutions as per defined SLAs.
Manage the client mandate from a product consulting perspective and ensure all queries are addressed as expected.
Effectively resolve operational queries raised by clients while using the platform by providing detailed explanations.
Train clients on how to use the Arcesium platform effectively, ensuring training documents/materials are up to date.
Understand the criticality of issues raised by clients and work closely with Forward Deployed teams to provide root causes as needed.
Escalate issues to internal teams/senior management as necessary.
Maintain detailed records of queries raised for future reference.
Support internal tech teams in operational activities and quicker resolution of open issues.
Coordinate with our Product Management & Forward Deployed teams to prepare for new client and fund onboarding.
What you'll need:
A minimum Master's degree in a financial discipline with 5+ years of experience in financial services supporting trade life cycles and/or interacting with hedge fund managers, investment managers, asset managers, or other buy/sell side firms.
Good exposure to Equities, Fixed Income, OTC & Swaps trade lifecycle. Technical proficiency in Python and operations of APIs is desirable.
Proficient in financial services industry domain knowledge, preferably middle office processes, and sound knowledge of financial instruments and fund accounting are essential for this role.
An outstanding academic background with a passion to work in a dynamic environment.
Exceptional verbal and written communication skills.
Ability to multitask and manage multiple deliverables.
A high level of personal maturity and a collaborative attitude.
Ability to demonstrate delivering high-quality work under stringent deadlines.
Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. This commitment forms an important part of our corporate culture, and we are eager to hear from extraordinarily well-qualified individuals with a wide range of backgrounds and personal characteristics.
Job Type: Full-time
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