.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice. Job Description Who we're looking for Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are looking for a person who thrives in a multi-project, multifaceted and lively environment to help lead an outstanding and exciting opportunity. Zendesk's Employee Experience Applications team is driving to define how we use technology in our digital workplace. To help us achieve our goals, you should be a successful and experienced business systems analyst with a proven background in change management and managing leading SaaS applications. What you'll be doing Provide administration oversight for day-to-day activities in various SaaS tools as assigned. Partner with the Employee Experience Applications Leadership team, IT Support Teams and business users to support, grow and mature the operational effectiveness of our project management tools and adjoining technologies in the collaboration ecosystem. Conduct analysis on applications managed by the Employee Experience Applications team, identify areas for improvements, consolidations, or standardizations and present to leadership Complete software selection assessment and application score cards as needed Build out governance framework for applications and collaboration at Zendesk Assist in change management efforts related to sunsetting or migrating applications Create framework for application renewals - standardized audits and reporting What you bring to the role 4+ years of Business Systems Analysis roles (plus if detailed Project Management and Change Management experience) 2+ years of consulting experience Skills to work independently and in a large project team setting Critical thinker and problem-solving skills Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement Self-motivated with the ability to not only work in a group/individual setting, but able to drive action and independently with little to no direction Passionate about process optimization and system implementations #LI-WO1 Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico). Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience
