Who are we? S4 Digital activities span the Americas, Europe, and the Middle East, with offices in Brazil, Portugal, the UK, the Netherlands, Pakistan, and India. We bring together creative problem solvers, doers, and makers from all walks of life, cultures, and regions, united by a drive to help make change happen. We listen to our client's challenges and help them build scalable technology solutions that deliver faster and better results for their businesses. We believe positive influence can make an impact that matters: customers, teams, and individuals. Our executive team leads by example and establishes confident relationships with senior leaders across our customers and partners.
What will you do? As the Senior Business Process Manager responsible for the migration of our telecommunications operator's BSS platform, you will play a pivotal role in ensuring a seamless and successful transition to the new platform. Your expertise in business process management, optimisation, and data migration will be crucial in designing and executing migration strategies, managing stakeholders, and mitigating risks. Join our team and be part of a transformative journey as we migrate our operations to a modernised BSS platform, enhancing our capabilities and delivering exceptional services to our customers.
Role Purpose: The Senior Business Process Manager will play a critical role in the modernisation of our telecommunications operator's BSS (Business Support Systems) platform by overseeing the migration from the current platform to the new platform. You will be responsible for analysing existing business processes, identifying migration requirements, and designing and implementing efficient and seamless migration strategies. Your role will involve collaborating with cross-functional teams, managing stakeholders, and ensuring the successful migration of critical data and processes to the new BSS platform. By leading this migration effort, you will contribute to the transformation of our operations, ensuring a smooth transition and enabling us to leverage the capabilities of the new platform to deliver exceptional services to our customers.
Key Accountabilities and Decision Ownership: Analyse existing business processes and identify migration requirements and dependencies.Design and implement migration strategies and plans to ensure the successful transition from the current BSS platform to the new platform.Collaborate with cross-functional teams, including IT, operations, and data management, to execute the migration strategy and manage dependencies and risks.Manage stakeholder expectations and communicate migration progress, challenges, and milestones effectively.Define and implement data migration and validation processes to ensure data integrity and accuracy during migration.Monitor and assess migration performance metrics, identifying and addressing any issues or bottlenecks that may arise.Make decisions related to the prioritisation of migration activities, resource allocation, and issue resolution.Core Competencies, Knowledge, and Experience: Proven experience in business process management, optimisation, and data migration, preferably within the telecommunications industry.Strong understanding of BSS platforms and associated business processes, such as order management, billing, customer care, and provisioning.Expertise in data migration strategies, including data mapping, cleansing, validation, and reconciliation.Solid knowledge of business process modelling and improvement methodologies, such as BPMN, Lean, Six Sigma, or similar.Experience in leading complex migration projects, managing stakeholders, and mitigating risks.Excellent analytical and problem-solving skills, with the ability to identify process bottlenecks and propose effective solutions.Strong project management skills, including the ability to prioritise and manage multiple initiatives concurrently.Exceptional communication and stakeholder management skills.Job Requirements: Bachelor's or Master's degree in Business Administration, Operations Management, or a related field.Minimum of 7 years of experience in business process management, optimisation, and data migration, preferably within the telecommunications industry.Certification in process improvement methodologies, such as Lean Six Sigma, is highly desirable.Proficiency in process modelling tools, data migration tools, and software.Familiarity with BSS platforms and their underlying technologies, such as CRM, billing systems, and order management systems.Location: Remote or Lisbon (PT), Lahore (PK), or Pune/Delhi (IN)
At S4 Digital we believe the best impact is the value we add, not the hours we sit at the desk at the office. We consider both formal and informal ways of working together, fostering inclusion, and collaborating for maximum impact. We have a flexible WFH policy, and we are open to aligning the working pattern that suits you the best.
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