.Senior Business Analyst with eCommerce or API experience required to join our Delivery team The opportunity: As a Senior Business Analyst, you'll play a key role to maximise the value the BA team creates by defining the roadmap, priorities and business outcomes. You will take a lead role in the Digital Product practice, managing Business Analysts and developing the agile methodology within one of our leading clients. Please note this is a permanent or contract role to be based in Lisbon or Porto. We offer hybrid working 2-3 days from our office. Please send us your CV in English. What you'll be doing: Discovery Collaborate with senior stakeholders during the visioning and concept development of a product, ensuring that ideation ladders up to the strategic goals of the business, and support adapting priorities as the business progresses. Represent the voice of the customer, ensuring the customer experience is frictionless across channels. Own the product roadmap and ensure it aligns product roadmap to strategic goals: both in the immediate and longer term. Determine scope of change and the iterations to unlock greatest customer value. Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product. Understand and challenge perceived customer value in order to prioritise effectively and ensure we focus on the changes that will deliver maximum value align to our strategy. Planning Play an active role leading up to and during PI planning meeting to ensure the quarterly plans align to strategic goals, and the event is run well to ensure the investment spent on time is fully realised and strong plans are formed for the quarter ahead. Solve product-related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments. Release and Processes Identify areas of the agile process that require refinement and look for opportunities to continuously improve the E2E process working closely with our senior release and engineering teams. Possess a fundamental understanding of end-to-end customer experience integration and dependencies. Contribute to release meetings and prioritise which candidates will be delivered across value streams and Programmes & Projects, ensuring a pragmatic and professional approach to decision making is maintained, maximising value out of each release whilst maintaining the delivery cadence. People Line management responsibilities, including conducting 121s, half yearly and yearly reviews. Lead and mentor members of the product practice, to create high performing, self-organising teams, leading from the front ensuring that Product Owners are empowered to make decisions and support progression to grow Product Practice
