Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
Basics
Base salary: €76k - €85k
Location: Lisbon, Hybrid policy (2 days per week in the office)
Contract: Permanent, full time
What you'll do
Design features, API, and models for 16,000 merchants and 12M shoppers across the world.
Work closely with an engineering manager, a product manager, and a designer, and alongside a team of seasoned senior engineers.
Collaborate with other teams within an engineering team of 100 and counting engineers.
Grow and strengthen your skills and expertise by working with teams in charge of frontend, backend, and data pipeline components.
Participate in solving today's technical challenges to make Gorgias's platform and systems scale to an always-increasing customer and data traffic.
Ship your features in production by yourself; we empower engineers to be as autonomous as possible.
Monitor the success of your deployment in accordance to Gorgias' monitoring strategy and success criteria.
Help our customers by debugging, correcting, or providing an incident response by participating in a support and on-call rotation with other engineers.
Who you are
Tech Stack Proficiency : You have experience with Python. We can also consider extensive experience on Ruby on Rails, Node.js, Java, or C# in building SaaS tools and APIs.
Cross-Functional Teams : You've been part of teams that include engineers, designers, and product managers.
Technical and Business Perspective : You can explain your projects from both a technical and business standpoint.
Fast-Paced Environment : This is a fast-paced setting where things move quickly, with multiple product shipments per day.
Production Experience : You're familiar with shipping and monitoring applications in production environments using tools like Datadog or Grafana.
Versioning : You have experience working collaboratively through a review process using versioning tools such as GitHub or GitLab.
Handling High Traffic : You have experience building scalable, fault-tolerant web applications optimized for heavy traffic. Your expertise includes managing thousands of API calls per second and handling hundreds of thousands of queries per second (QPS) for 16,000 stores worldwide.
DevOps Skills : You are experienced with DevOps tools and practices like Docker, Terraform, and Kubernetes.
Maximizing your impact : You are not afraid to iterate fast and pivot when new data modifies the scope of a feature.
Ownership : Do you take ownership of your work, including your mistakes? We'd love to hear about times you went above and beyond.
At Gorgias, we value individuals from diverse backgrounds. We recognize that not everyone will check every box on day one, and that's perfectly fine. If you're enthusiastic about technology and eager to develop your skills, we encourage you to apply.
Interview process
Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.
Meet one of our tech recruiters (30 minutes)
Meet two of our Engineering Managers (45 minutes)
Technical Stage: Live System design assessment (60 minutes) & live coding session (60 minutes)
Meet the CTO and co-founder (30 minutes)
After completing these steps, we conduct reference checks before extending an offer.
Perks and Benefits
5-week vacation plus 2 weeks RTT
Paid sick leave
6 weeks full remote/year
Paid parental leave (16 weeks)
50% of public transportation reimbursed
MacBook Pro
Personal credit card to buy lunches (we use Swile)
We provide private health insurance (we use Alan)
Get up to €700 to set up your workstation at home (working from home should feel breezy)
Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget.
Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact ******
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