Job Description
Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You'll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you'll be able to explore a huge tech stack.
The Méniga production team is in charge of one big platform which aims to handle all end-users requests. At the center of BPCE clients' ecosystem, this critical platform is used by our customers to access to their online bank accounts via the new augmented synthesis.
The Méniga platform provides final customers with new functionalities like categorization, account aggregation, geolocation, and 26 months of transaction history.
This perimeter needs to provide 24/7 support, due to its 'online digital banking' business.
This platform runs on Windows and Linux servers with middleware like RabbitMQ (Kafka soon), MQ Series, and IIS. Databases run on AlwaysOn SQL server clusters. Installations are made with XLDeploy; monitoring and KPI are made with Zabbix, THEIA (Kibana/Elastic), AppDynamics, and Grafana.
Some KPIs on Méniga:
200 production servers, over 300 for all environments.
27 SQL server clusters.
18 billion transactions + 74 million cards & accounts + 13.3 million customers charged = 28 TB of DATA.
About 30 million Front calls/day ~ 700 TPS on average.
Between 30 million and 60 million new transactions inserted every day on DB from core banking systems.
And some KPIs about changes:
~30 changes/month.
1 release installed every 2 months.
All installations on the platform are made during working hours (2pm > 4pm) without interruption for customers.
Our authentication platform is used 24/7/365 by the clients of 30 banks, representing more than 12 million active clients.
Meniga's solution editor is MENIGA (Island, Poland, UK).
You will have opportunities to work on new important features like Carbon Insight, Scan facture, new alerts/notifications, Core 4 with Kafka version of Meniga, etc.
Your main challenges and goals are to ensure the quality of production (QOS), treatment of incidents by the production team, and maintaining the best monitoring & KPI for all features of MENIGA. It's crucial to keep a daily link with the Scrum master, developers, Product Owner, and product manager on BPCE-SI/SA side.
The good qualification of all features (technical qualification and functional qualification) is mandatory to keep Meniga's platform on the rails.
We have meetings a few times a week with architects, developers, integrators, and the production team to share new issues, design, and find solutions for production issues, discuss architecture modifications, development in progress, and prioritization of any subjects.
Missions
Your main daily tasks are:
Control the production platform, verify QOS and all treatments (daily batches, synchronizations, MQ insertions).
Control, restart, repair, and evolve the production plan using the VTOM tool.
Check Zabbix and alerts, repair or update templates, trigger if needed.
Control the platform on AppDynamics, create health rules, and check the BT behavior.
Create, follow up, and update tickets on all helpdesks: Meniga / Powens, Jira, and SUN.
Control if front accesses are OK.
Plan the changes, follow the behavior of previous installations.
Check if there are new workflows to plan.
Participate in different meetings with homologation, architect, PO, Scrum Master, and BPCE-IT team.
Participate in the BPCE-IT daily production meeting.
Prepare installations and execute them if needed.
Organize meetings with developers in case of issues, plan a hotfix.
Update the weekly weather with your team.
Prepare the Meniga weekly meeting with production issues/state.
Manage, prepare changes with DBA (SQL requests, BDD changes, issues analysis).
As a Senior, you could work on:
Create and modify scripts to optimize processes (VTOM plan, reboot, controls, etc.).
Create scripts for daily exploitation of the platform (e.g., manage vulnerabilities, etc.).
Fit dictionaries for XLD in case of infra changes.
Organize the yearly PCS (PCO in French) for Meniga platform.
Control and analyze the documentation from Meniga on each delivery.
Take care of the capacity planning of the platform (number of slots, usages, response time, etc.).
Manage, follow up, and update certificates on the Meniga platform and load balancers.
Follow up the DSP2 certificates and renewals with POWENS.
Follow up every day/week the state for: vulnerabilities / reboots / patching.
Manage the EKARA / IP-LABEL monitors.
Follow up the obsolescence of all servers (plan migration to Mycloud, manage code updates with developers for middleware updates, etc.).
Qualifications
What we're looking for
Qualifications and Hard Skills:
General knowledge of production tools like Scheduler (VTOM), Supervision (Zabbix, AppDynamics), ELK, Grafana.
General knowledge of deployment tools (GIT, XL Deploy, XL Release, Bitbucket, Jenkins).
Good knowledge of Linux and Windows systems.
Good knowledge and capacity to create Shell, PowerShell scripts.
Soft Skills:
Good level of English - minimum B2 (mandatory);
Good level of French - minimum A2.
Ability to keep up with a demanding and fast-paced environment.
Willingness to learn and develop.
Good communication skills.
Ability to work in a team.
On-call required.
Additional Information
Candidate's Journey:
Following your online application, you'll be contacted by one of our Talent Acquisition Specialists. The next steps would be to meet our business experts (Team Leaders and Team Managers), welcome and onboard you into the Team.
Few other things you should know:
This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model.
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