Senior Account Manager

Please note: This is a remote position and applicants are not restricted to the listed location. However, due to the needs of the role we are looking for candidates who are based within 2-3 hours of US Eastern or GMT(+1) time zones and are available to travel to accommodate international clients.Hello! Thanks for checking out our job posting for the role of Senior Account Manager at PerchPeek. You've already taken a tiny step towards being a part of our team—huzzah! We know that taking your next career step is as exciting as it can be exhausting. So, with that in mind, we've tried to keep our description simple and cliché-free to help you decide if PerchPeek and this role are a good match for you.What is PerchPeek?Have you ever relocated before? Did you manage to do it without eye rolling or swearing? Or if you haven't ever relocated, how do you feel about the prospect of figuring it all out on your own? Finding a place to stay, shipping your stuff, organising utilities and new bank accounts…the list of things to organise goes on and on. No matter where in the world you go, relocating is a complicated and messy process. PerchPeek was conceived to change that.Our aim is to guide people through every stage of their relocation with a delightful combination of tech, relocation coaching, content & partnerships, which work together to remove the stress and make moving simpler and faster.The RoleThe Senior Account Manager will own and grow a portfolio of 8-10 enterprise clients, with responsibility for expanding PerchPeek's services from initial use cases to full enterprise adoption and a target of 3-4x annual revenue growth within your assigned accounts. A successful candidate for this role thrives in a complex, fast-paced environment, and has demonstrated excellence in account management or sales at the enterprise level.ResponsibilitiesWhilst every role in a startup has a degree of flexibility over time, here is what we see as the role's main responsibilities:Quarterback Deals – Be responsible for revenue expansion within a portfolio of clients; manage complex end-to-end processes of sourcing, driving, and signing expansions & renewals for PerchPeek; convert small scale POCs/use cases into enterprise-wide engagements through strategic and methodical deal management.Craft Account Strategy – Create and maintain cohesive, well-researched and data-driven strategic account plans for your clients that maximize value for the client and PerchPeek; deliver powerful narratives that educate existing clients of PerchPeek's value proposition and capabilities; effectively communicate with program managers and senior decision makers to identify opportunities to add more value to clients.Drive Account Progress & Health – Conduct monthly and quarterly business reviews with key stakeholders, map decision-makers, and track and report on account progress; drive clear processes with urgency and focus when opportunities are identified.Be a Team Player – Partner closely with Sales, Operations, and Product teams at PerchPeek, and with external partners' cross-functional teams, to drive deals forward, manage escalations, and inform our roadmap.Build the PerchPeek Network – Develop and grow relationships with others in the Mobility industry; be a PerchPeek ambassador and represent PerchPeek at events (online/offline, owned and externally organized).Be Customer Obsessed – Advocate for client needs while balancing against the needs and constraints of our business, by aggregating and delivering key insights across the organization in a structured and proactive manner.RequirementsThe type of person we think will be awesome at this will likely have the following range of qualities and experience:5+ years experience in high-complexity environments in an account management or account executive role where you've consistently attained a quota.A demonstrated track record of exceptional relationship building; strong executive presence, with ability to influence and earn trust with stakeholders, ask the right questions, and use sound business judgment internally and externally.A demonstrated track record of growing existing accounts and hitting revenue targets.Has consistently been a top performer within your teams and has demonstrated credibility with your internal stakeholders across functions.Strong storytelling abilities, able to seek out relevant, meaningful data and build business cases to drive six figure deals & renewals.An operational and action-biased mindset, with a demonstrated ability to work across complex enterprise structures with multiple stakeholders, through clear objective setting and diligent project management.Open to Travel – we are a fully remote company, which means you'll predominantly be able to work wherever you'd like. However, you should expect to travel 10-15 times per year for this role, whether that's for client meetings, conferences, networking functions or staff events.Whilst not necessary, we're especially interested in candidates with the below skills or qualifications:Experience working in consultative sales or selling managed servicesExperience selling into HRConsulting backgroundA self-starter mentality and deep comfort operating in ambiguity and frequent change, while still delivering results.International experience and a desire to build strong relationships with individuals from cultures and geographies different from your own.Pay & BenefitsSalaryTotal compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, location and some role-dependent factors. We'll be happy to discuss this during the interview process.The PerchPerksCompany share options - be a business owner and have your very own little piece of PerchPeek.Flexible Holiday and Leave - you'll receive all statutory holiday plus wellbeing leave and flexible annual leave for you to rest, relax, or recharge as you see fit.Work from Anywhere - PerchPeek is a fully distributed company that supports employees in working wherever they'd like to be within the parameters of your role's requirements. We offer an allowance to ensure your working environment suits you.Learning & Development Budget - so you can be proactive about learning something fun outside of your core role!Annual Onsite – we all take flight once a year and gather the flock together somewhere cracking to spark new ideas, connections and memories!Ready to be a Perchy?Firstly, no need for a full cover letter (phew!). Please just share your resume and a single succinct paragraph on why this role has piqued your interest.You'll hear back from us within 2 weeks. If we seem well-matched, you'll be invited for an initial screening with one of the PerchPeek team where we'll align on timeline, compensation, and get to know each other a bit better! Then, we'll run a three-stage interview process with different members of our team: Stages 1 and 2 will be focused on experience, skills, and culture alignment. Stage 3 will include a "take-home" case study and a final round-table interview. All interviews will take place via video call.We hope to hear from you!Note: Studies show that women and people of colour are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your gender, race, religion, age, sexual orientation, marital status or disability - we want to hear from you! We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.
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