The name ThousandEyes was born from two big ideas: the power to see what's not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a 'Google maps of the Internet', providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world's largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.What You'll DoAs a Global Scale Specialist (GSS) you will showcase your "Customer First" attitude, your passion for service and enjoyment of learning new technologies. As part of this exciting role, the GSS will lead a portfolio of Thousand Eye's highest volume customer segment. By leveraging technology, team-building, and data-driven programs, the Global Scale Specialist will efficiently drive adoption through one on one and one on many customer engagements. This team is responsible for a majority of the customer lifecycle: implementation, customer enablement, escalation management, and account planning.Specifically, You Will...Ensure success of the customer journey as measured by adoption and health scoresCommunicate objectives and ensure timely delivery of solutionsProvide regular reporting on customer health and utilizationProvide consistent customer engagement via manual and automated touchpointsDevelop long-term relationships with your ThousandEyes customersBecome a trusted adviser for the partners and operational teams via the ThousandEyes platformForecast and track key account metricsHelp drive customer renewalAssist with high severity requests or issue escalations as neededQualificationsAt least 3 years of professional experience working as Customer Scale Specialist or CSMA standout 'customer first' attitudeOutstanding communication and problem-solving skillsExcellent listening, negotiation and presentation skillsStrong proficiency in written and verbal EnglishProven background in lead generation and prospectingAbility to work with various business unitsProficiency with CRM tools (Salesforce, Gainsight, etc.)Data-driven and strong analytical backgroundHighly organized with outstanding follow-up skillsTechnically adept, understanding of software and how businesses use softwarePassion for cloud technologiesExperience in creating and delivering presentationsBachelor's degree preferred or equivalent experience in SaaS and Cloud technologiesWhy Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference, powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can't put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take differences to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
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