IT IPS SAP Operations operates SAP Environments OnPrem and in hybrid and cloud scenarios to internal customers, taking into consideration security rules and governance guidelines.
Therefore, the following competences are expected from the service provider:
Ability to support customers on infrastructure setup in the role of the technical first contact
Ability to implement tasks like SAP installations, SAP upgrades, tech refreshes (hardware, OS), and further changes in alliance with customers
Ability to analyze issues in a well-standardized and automated environment
Willingness to keep the standards and to avoid individual solutions
Collaborate in a virtual and dynamic environment speaking mostly in English
Ability to translate business demand and requirements into technical solutions
Weekend work and OnCall should be possible
First and Second Level Support for all system lines
Qualifications To deliver the above competences, we consider these relevant skills:
Experience with challenges in a high secure data center, e.g., network architecture and configuration (VPC, subnet, IP ranges, Security Groups, Routing tables, Gateways, VPN, etc.)
Knowledge about the standard IT Processes in large companies, e.g., ITIL
Experience with Linux (preferred SLES)
Know-how with system, namespaces, cgroups, and SElinux
SAN, NAS Storage, Backup/Restore
Well knowledge in SAP HANA, SAP Stack (ABAP/JAVA), SAP Web dispatcher
Experienced in SAP upgrades, OSDB migration, system copies, cryptographic, certificate handling
Experience with cloud vendors like AWS or Azure
We give preference to providers that also demonstrate competences in:
Coding (preferably Ansible and Python)
MS-Office
HANA Studio/Cockpit, Putty, Sapgui
It is mandatory to be business-fluent in English language (speaking and writing).
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