Sap Apo Consultant

Providing support & resolving incidents, particularly those of level 2 & 3, with an emphasis on critical and/or complex issues. Executing complex or non-industrialized Request Services. Drafting procedures for incidents & Service Requests to facilitate execution by level 2 teams. Facilitating transfer sessions at level 2. Playing a role in reducing backlog & enhancing service quality through Continuous Service Improvement initiatives. Monitoring & resolving problems. Engaging in enhancement activities, which involve analyzing needs, designing solutions, providing cost estimates & implementing developments in alignment with agreed priorities & adhering to the 'change management' process. Exploring potential opportunities to learn about other solutions such as DDMRP (B2WISE). Fluent in English; French is a plus. #J-18808-Ljbffr