Sap Apo Consultant

Providing support & resolving incidents, particularly those of level 2 & 3, with an emphasis on critical and/or complex issues.Executing complex or non-industrialized Request Services.Drafting procedures for incidents & Service Requests to facilitate execution by level 2 teams. Facilitating transfer sessions at level 2.Playing a role in reducing backlog & enhancing service quality through Continuous Service Improvement initiatives. Monitoring & resolving problems.Engaging in enhancement activities, which involve analyzing needs, designing solutions, providing cost estimates & implementing developments in alignment with agreed priorities & adhering to the 'change management' process.Exploring potential opportunities to learn about other solutions such as DDMRP (B2WISE).Fluent in English; French is a plus.
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