Salesforce Service Cloud Analyst, Senior

Detalhes da Vaga

Aqui somos #SangueLaranja!
Estamos há 17 anos no mercado, lado a lado com nossos clientes, proporcionando experiências transformadoras.  Somos um ecossistema de tecnologia e inovação, com expansão global; Além do Brasil estamos presentes na Europa e Reino Unido com escritórios em Portugal, Londres, Dubai e Holanda.
     F de Formação: acreditamos na prática da cultura do compartilhamento, no senso de comunidade, e que o conhecimento tem o poder da transformação!
  Possuímos iniciativas, e ações sociais, que promovem o desenvolvimento, como a comunidade tech Orange Juice, o Programa de Formação, nossa escola de liderança e diversas parcerias com ONGs e Edtechs.     Na FCamara todos são bem-vindos, para nós, Diversidade, Respeito e Ética, são elementos inegociáveis e fazem parte do nosso DNA.     E aí, está pronto para fazer parte de um time incrível e ser protagonista da própria história?      /n ·       Bachelor's degree in Business Administration, Information Technology, or a related field  ·       Proven experience as a Senior Analyst, with a focus on Salesforce implementations and configurations  ·       Strong knowledge of the luxury industry, including its business processes, trends, and customer expectations is a plus  ·       Salesforce Administrator certification is a must  ·       Solid understanding of Salesforce platform capabilities, including configuration, workflows, process builder, reports, and dashboards  ·       Experience with data analysis, data modeling, and data management within Salesforce  ·       Strong experienced in Agile delivery   ·       Experience with Jira and Confluence suitable.  ·       Excellent proficiency in English.
Fluency in additional languages is appreciated.  ·       Excellent analytical and problem-solving skills, with the ability to translate business needs into practical Salesforce solutions  ·       Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels /n The Salesforce C360 Service Cloud Senior Analyst be part of the Technology Client Engagement Area Team.
You will be joining a dynamic team where you will play a pivotal role in a major, multi-Maisons, worldwide Salesforce initiative for some of the most prestigious Maisons.
You will work in a global environment with highly distributed teams in different countries and time zones.     As a Salesforce C360 Service Cloud Senior Analyst, you will play a crucial role in analysing business processes, gathering requirements, and designing solutions that leverage the Salesforce Service Cloud platform to meet the unique needs of our luxury brands.
Your expertise in Salesforce Service Cloud configuration, data analysis, and process optimization will be essential in driving successful implementations and enhancements.    Responsibilities ·       Collaborate with stakeholders from various departments to understand business objectives, processes, and requirements specific to our Maisons  ·       Conduct detailed analysis of existing business processes and identify opportunities for improvement and optimization  ·       Gather and document functional requirements, translating business needs into clear and concise specifications  ·       Work closely with cross-functional teams, including sales, marketing, customer service, and IT, to design Salesforce solutions that align with business requirements  ·       Perform data analysis and validation to ensure data integrity and quality within Salesforce  ·       develop user stories requirements, test cases (SIT, UAT) and criteria in collaboration with developers and testers while participating in and facilitating relevant Agile ceremonies and rituals.  ·       Work closely with the support team to ensure the proper functioning of the production environment providing business continuity to the operations.  ·       Provide guidance and support to users, addressing questions and issues related to Salesforce functionality and processes  ·       Develop a customer-oriented mindset and a culture of collaboration, trust and transparency and foster a culture of continuous service improvement.  ·       Collaborate with developers and technical teams to ensure successful implementation of Salesforce enhancements and integrations  ·       Stay updated with the latest Salesforce features and functionality, identifying opportunities for innovation and improvement within the luxury industry context


Salário Nominal: A acordar

Fonte: Talent_Ppc

Função de trabalho:

Requisitos

Machine Learning Engineer : Query Team

Constructor is the only search and product discovery platform tailor-made for enterprise e-commerce where conversions matter. Constructor's AI-first solution...


Constructor.Io, Inc. - Lisboa

Publicado 21 days ago

Director, Product Management - Data Platform Lisbon

Director, Product Management - Data PlatformLisbonAt Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossi...


Tbwa Chiat/Day Inc - Lisboa

Publicado 21 days ago

Arquiteto Mainframe

A DXC Technology é uma empresa multinacional americana líder em soluções de TI abrangentes. A nossa missão é apoiar a transformação digital dos nossos client...


Dxc Technology Inc. - Lisboa

Publicado 21 days ago

Arquiteto Microsoft Azure

Role OverviewThe role is for a senior person, who could be an Architect. The Architect is responsible for two customer systems built on top of Azure DataVers...


Alter Solutions Group - Lisboa

Publicado 21 days ago

Built at: 2025-01-03T23:13:25.842Z