Infraspeak -Dawn of a New Era! Our vision forintelligence, together with an ever-ending search forpersonalization, makesInfraspeaka uniqueIntelligent Maintenance Management Platform (IMMP)that helps thousands of teams every day.
We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals. Why? Because our platform truly reflects our motto:Be a Source of Good Life! The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records. It's asystem of intelligencethat collectsdataand transforms itinto real actionsby using state-of-the-art technology and making it accessible to teams of all sizes.
Ourintelligent platformworks for our customers toovercometoday'schallengesand future-proof their operation. Yes, the future: no matter how it looks!
We were proudlyborn inPorto, Portugal,totheworld. We are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.
We say that we havelimited resources–– we all do, right? –– butunlimited ambitions. Come help us grow and chase bigger wins!
We believe in meritocracy, holacracy and ownership. We believe that only great teams can build great products –– and customers are part of our team. We believe happiness is in the path, not at the end of it. For us, simplicity is the ultimate sophistication –– thanks, Leo da Vinci! We're seeking a Sales & Success Operations Manager to join our team and elevate our sales and customer success operations to the next level.
What will youdo? Oversee Sales and Customer Success Operations: Manage and optimize the day-to-day operations of the sales and customer success departments, including deal tracking, forecasting, and customer onboarding
CRM Expertise: Leverage your deep understanding of HubSpot and Planhat (or similar) to ensure accurate data capture, process management, and reporting. ABM and Data Proficiency: Demonstrate proficiency in ABM tools (e.g., 6Sense, RollWorks) and data providers (e.g., Cognism, Apollo) to support targeted account-based marketing efforts.
Process Optimization: Identify areas of opportunity within the Sales and Success pipelines and implement solutions to improve efficiency and effectiveness by fostering a continuous improvement mindset.
Sales Automation: Source and manage the implementation of sales automation systems to streamline workflows and increase productivity.
Task Automation: Automate repetitive tasks, freeing up the Customer Success team to focus on higher-value activities and customer relationships.
Data Analysis and Forecasting: Provide relevant data and forecasts to the sales and success teams and stakeholders to maintain alignment on key performance indicators as in-depth analyses of data collected, generating valuable insights and dashboards for strategic decision-making.
What do we expect from you? Proven experience in sales and customer success operations at a senior level, with a minimum of 3 years of experience in a similar role.
Demonstrated expertise in HubSpot and Planhat (or similar), including advanced configuration, automation, and reporting capabilities.
A strong understanding of ABM principles and best practices, with experience using ABM tools and data providers.
A proven track record of identifying and implementing process improvements to enhance sales and customer success outcomes.
Experience with Sales and Success automation tools and a demonstrated ability to select and implement the right tools for your team's needs.
Strong analytical skills and ability to provide accurate data and forecasts to support decision-making.
Experience within sales and customer success leadership roles, with a proven ability to develop and motivate high-performing teams.
Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with cross-functional teams.
A strategic mindset and ability to think critically about sales and customer success challenges and opportunities.
A strong understanding of current sales and customer success trends and best practices.
What do we offer? Flexible working hours and remote-friendly culture. Fantastic office in the Center of Porto. Competitive salary and perks. A scale-up environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus). A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them. Regular events to promote knowledge sharing and team engagement.
#J-18808-Ljbffr