Create a better #TomorrowWithUs
At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300,000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.
At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.
With a decade of history and around 1,600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers.
Are you one of them? Come join us!
Your mission will be…
To handle day-to-day activities related to successfully create, maintain, and support CRM business processes, systems, and documenting business requirements for IT Sales / Digital Marketing. Also, with the component of business analysis, you will communicate equally with business owners, users, and IT professionals.
You must have a good understanding of Sales Enablement Automation, as well as the know-how to document business needs through business requirements that will drive technical solutions. This role will serve as facilitator, analyst, and problem solver. Excellent analytical skills and the ability to work closely in a team environment are critical, as are outstanding communication and interpersonal skills. You will align with global, division, and business unit strategies and business requirements.
Key Responsibilities
Service topics such as business analysis, infrastructure, vendor coordination and incident management support supporting Marketing Automation area (Sales Enablement Automation).
Completing/resolving incident and issue resolution, change requests, and projects according to SLAs, including detailing changes needed to configuration, customizing, and testing of respective application area according to approved processes.
Coordinate and track issue resolution, developments, testing, and work packages within the respective application area and supervise for improvement of the delivery processes.
Close coordination and collaboration with the respective service providers, Demand Managers, Solution Managers, Service Owners, Business Owners, and respective Management regarding issue resolution and prioritization within the IT S organizations.
Create business requirement user story and business impact documents as required using agile tools and methodology.
Participate in Scoping, Planning, Prioritization, and requirements activities in coordination with Demand Managers, Solution Managers, Developers, and Business Owners on Enhancement Requests and Issue resolution.
Collaborate and coordinate with IT Business Partner Demand Management and Development Teams on any change request and issue resolution related to Sales Enablement Automation.
Help track (Sales Enablement Automation) Change Request status and performs periodic reviews with Demand Managers, Business Owners on status, timelines, and costs of Change Requests.
Collaborate with IT S DSP global operational support team and other vendors on server, network, environment, security changes related items.
Support Data Management, User Management and data cleansing activities (Sales Enablement Automation).
Execution and coordination of testing on enhancements, Highspot releases, and interfaces related to Sales Enablement Automation.
Support Business Process Training for Sales Enablement Automation business processes as required.
We are looking for someone with…
BS/BA or equivalent experience in Information Technology or related field or advanced degree.
3-6 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
Hands-on experience with Sales Enablement tools (Highspot preferred) or similar sales enablement tool experience (SaaS).
Specialization in Sales Enablement business process expertise.
Experience in performing configuration, administration, day to day support with Sales Enablement tools.
Experience handling Sales Enablement application/service support.
Previous experience in application communication and coordination with stakeholders.
System development lifecycle hands-on experience with Agile Tools and methodology.
Superb communication and leadership skills.
Fluency in English, spoken and written.
Excellent problem-solving skills.
Proven organizational, prioritization, and time management skills.
Support vendor integration as needed in application support role.
What you can expect from us…
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer:
Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing).
Forbes – World's Best Employers (#1 Engineering & Manufacturing).
LinkedIn – LinkedIn Top Companies (#2).
OnStrategy – REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services).
Fortune – World's Most Admired Companies (#1 Industrial Machinery).
Teamlyzer – Company with the Best Interviews (#1 Technology).
Please attach your CV in English.
#Siemens #PortugalTechHub
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!
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