About Christian Dior CoutureHouse of Dreams, House of Talents."Whatever you do — for work or pleasure — do it with passion! Live with passion!" Christian DiorChristian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. "Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality," he wrote in his book Je suis couturier.Rich in exceptional heritage, our House embodies Christian Dior's "House of Talents" today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere and Generous environment where we blossom and deliver Excellence with determination, courage and optimism.PURPOSE OF THE JOBWe are looking for a Sales Assistant to join our amazing team at Christian Dior Couture in Lisbon. As Dior Ambassador, the Sales Assistant's responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service.YOUR IMPACTYou can implement valuable actions and strategies covering the following areas of responsibilities:SALESAchieve sales objectives through the effective use of sales techniquesDemonstrate strong product expertise, engage clients through the details and stories of our productsKnow the daily objectives and Key Performance Indicators (KPI)Identify customer expectations and advise them on products as well as add-on salesProvide a retail ceremony to all customers and go the extra mileUnderstand how to handle customer database and clientelingMANAGEMENT OF THE RELATIONSHIP WITH CLIENTSEnsure a welcoming client-focused environment, which includes offering best-in-class service, in person, over the phone and through electronic communicationDevelop local and international client book with the ability to recruit and develop top clientsProblem-solve in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the clientBACK-OFFICE SUPPORTContribute to product reception, quality control before sale, and update the stock after sales, when necessaryElaborate and supervise product feedbackPreparation of a delivery and of the essential elements for the products' packaging and wrapping.RequirementsWHAT YOU CAN BRINGPreferred Experience of 2/3 years in fashion and luxury boutiques.Knowledge of the products and the selling techniques.University education or a Fashion school degree.English (C1-C2) is mandatory (other languages are a plus).Office 360 and other basic knowledge of digital software.Soft & Interpersonal SkillsAmbition to grow in luxury retail and take upon different challenges and new responsibilitiesPositive and kind attitudeTeam-working attitudeCommitted, flexible and willing to learnStrong drive for business results with a passion for creativity, fashion and the Maison.Working by objectives and time management skills in a fast-paced environment.Strong communication skills, empathy, and agile mindsetAbility to develop lasting relationships with people through strong communication.
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