Job Overview
The Operations Analyst will work within the Operations Team and be responsible for supporting the Belgian business in all areas of opportunity management and operations. They will provide support to the commercial and finance teams in ensuring opportunities are set up and processed correctly in order that revenue recognition and billing happen on time and according to company guidelines, as well as running corresponding reports and analyses.
Principal Accountabilities:
Respond to requests from the business to process billing notification forms once a contract has been won by the commercial team. Ensure all paperwork and sign-off documents have been received and meet company requirements.
Verify project pricings and manage setup of new projects in the IQVIA project management system, assigning resources as necessary and liaising with the project managers to ensure projects are administered correctly.
Ensure pipeline and revenue reporting is accurately reflected at all times by updating opportunities as needed and ensuring Consulting teams are aligned on project delivery.
Collect and process project deliverables.
Provide weekly, monthly and ad-hoc reports and analyses to the Operations and Finance teams within Consulting Services.
Build strong relationships with the Consulting, Operations and Finance teams to ensure queries are efficiently addressed meaning no delay to business operations.
Challenge the current ways of working and provide alternative solutions to improve quality and efficiency of processes.
Assist in ad-hoc operations tasks, as required.
Minimum Education, Experience, & Specialised Knowledge Required:
Bachelor's degree or equivalent in analytical subject
Prior Operations experience is essential, with advanced CRM knowledge (SFDC preferred) and solid understanding of the sales process / cycle
Strong understanding of revenue recognition rules to ensure revenue against customer contracts is in compliance with US GAAP and internal guidelines
Excellent English skills and experience of working within a multi-location team
Must be IT literate, with experience of financial reporting or accounting packages (SAP and Hyperion preferred), Excel, Word and PowerPoint
Additional Requirements:
Strong interpersonal and communication skills, effective team player and able to work with individuals at all levels within the organisation and build remote relationships
Excellent prioritisation skills, works well under pressure and ability to multi-task
Ability to work independently with minimal supervision and to resolve problems on non-routine matters
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