Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries. Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries. The role: We are looking for a Sales Account Manager to join our team, to become responsible for developing long-term relationships with customers, while actively working to satisfy customers' needs and requests, respond to their queries in a timely manner and deliver a positive customer experience. What you'll do: Develop and implement customer relationship management strategies Be the Customer main point of contact for business related topics Maintain assigned accounts and provide ongoing Customer sales support Work cooperatively with the Sales Region Manager Elaborate Commercial proposals in alignment with available corporate processes Perform adequate Customer updates through the existing CRM, including Customer short- and long-term forecasts. Report on the status of accounts and transactions Monitor sales performance metrics and proactively communicate concerns and suggest actions to improve sales performance and identify opportunities Ensure adequate follow up of Customer requests and escalations, by involving the adequate stakeholders Ensure seamless transition from Customer Orders (won deals) to Engineering Operations (project execution) Act as delegated Steering Committee member for existing customer projects What you must have: Experience in manufacturing software sales and account management Ability to work in multicultural environments Ability to manage multiple accounts in multiple market segments Preferred Experience using a CRM system such as MS Dynamics Ability to work independently Excellent communication and negotiation skills and be customer service oriented Excellent English skills (Native or Proficiency level) – spoken and written Availability to travel What we consider a plus (not mandatory): Experience in Manufacturing Execution Systems #J-18808-Ljbffr
