Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.
Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.
The role:
We are looking for a Sales Account Manager to join our team, to become responsible for developing long-term relationships with customers, while actively working to satisfy customers' needs and requests, respond to their queries in a timely manner and deliver a positive customer experience.
What you'll do:
Develop and implement customer relationship management strategies
Be the Customer main point of contact for business related topics
Maintain assigned accounts and provide ongoing Customer sales support
Work cooperatively with the Sales Region Manager
Elaborate Commercial proposals in alignment with available corporate processes
Perform adequate Customer updates through the existing CRM, including Customer short- and long-term forecasts. Report on the status of accounts and transactions
Monitor sales performance metrics and proactively communicate concerns and suggest actions to improve sales performance and identify opportunities
Ensure adequate follow up of Customer requests and escalations, by involving the adequate stakeholders
Ensure seamless transition from Customer Orders (won deals) to Engineering Operations (project execution)
Act as delegated Steering Committee member for existing customer projects
What you must have:
Experience in manufacturing software sales and account management
Ability to work in multicultural environments
Ability to manage multiple accounts in multiple market segments
Preferred Experience using a CRM system such as MS Dynamics
Ability to work independently
Excellent communication and negotiation skills and be customer service oriented
Excellent English skills (Native or Proficiency level) – spoken and written
Availability to travel
What we consider a plus (not mandatory):
Experience in Manufacturing Execution Systems
Preferred French language skills
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