.About Payyo We work with the vision to streamline international payments, accounting, and process optimization for members of TrekkSoft Group and independent 3rd party travel companies. We started Payyo with our products mainly offered for the travel industry. Our business goes beyond an API or technical product, it creates solutions that make the daily life of our clients easier and happier. Our daily work and Culture Many software companies and marketplaces are struggling with payment topics. Online-Payment is an exciting industry filled with challenges. At Payyo we strive to offer the best experience possible for our clients, giving support with Payment topics and identifying new business opportunities. We are helping our customers to increase the Lifetime Value of their customers, by increasing the margin on the Gross Merchandise Volume. Behind Payyo is a diverse team of individuals with different nationalities, each of whom is dedicated to our customer base and working from Portugal, Switzerland, Ireland or Belarus. Our culture is to solve problems and get things done. With this value, we are confident that we create the highest customer happiness. We believe that flexibility helps employees to do the best job they can. We learn from mistakes, fix them, and do it better the next time. The key responsibilities Proactive management of a client relationship with onboarding, check-ins, and improvement plans for long-term success. Keeping accurate records of all client interactions in HubSpot. Serve as the link of communication between key customers and internal teams. Acquire a thorough understanding of key customer needs and requirements. Resolving complaints and preventing further issues by analyzing and improving processes. Building strong client relationships based on trust and respect. Collaborating with internal departments to facilitate product improvements. Maintenance of the account, analysis of the current situation, and coming to conclusions on where to improve. Improving take rate, payment methods used, and upselling new features, and products, among others. Developing and monitoring new sales opportunities. Payyo is a small team, therefore you need to be willing to help out with additional team projects according to your skills, for example in product and/or marketing. What you need to bring with you Experience in Account Management (3-5 years Experience). Highly proactive attitude to spot issues and opportunities. Preferably an understanding of SaaS and marketplaces. Preferably experience in fintech / financial and payments. Exceptional verbal and written communication skills in English and German. French, and/or Italian are also a plus. Fluent verbal and written skills in English and German. Knowledge of CRM software, HubSpot. Adaptability and strong problem-solving skills. Ability to collect, track and analyze. Enthusiastic, innovative, self-motivated, and committed to continuous improvement
