Russian Language Advisor - Remote (Portugal)

Tasks

Assist users with general inquiries and support issues via phone, mainly through email, chat, and social messaging channels (as assigned).
Adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented. Document relevant case information for inbound customer requests.

Requirements

Native or near-native level of Russian.
Good level of English (to work in an international company).
High school degree.
Microsoft Office knowledge.
Dynamic and proactive.
Good communication skills.
Be based in Portugal and available to start ASAP.
Experience attending to customers will be a plus.

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