Romanian Speaking Customer Advisor - Sofia, Bulgaria

CUSTOMER SUPPORT ROMANIAN SPEAKING – SOFIA, BULGARIA
Working hours: Monday to Friday 8:00 a.m. – 10:00 p.m. and Saturday and Sunday 10:00 am – 6:00 pm (for the local market time zone)
Training: 2 weeks + 1 week nesting
Working model: Onsite
Salary: 3200 BGN gross ~ 8100 RON gross/month (~ 6300 RON net/month)
Languages: Romanian - native, English-B2
Relocation assistance: Available for those outside of Bulgaria
Benefits:

Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs internally
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and more

Job description:

Assist customers via email, chat, and phone
Ensure a positive and efficient service experience
Maintain a thorough understanding of the products, brand, and industry to provide accurate information and support to customers
Conduct research to gather relevant information and provide accurate responses to customer inquiries

Requirements:

Excellent communication skills
Native level of Romanian, both written and verbal
Advanced knowledge of English, both written and verbal
Previous experience in customer service or a related field
Customer-oriented attitude
Good typing and computer skills (MS Office applications)
Proficiency in using CRM systems
High attention to detail and accuracy in all tasks
Ability to work both on your own and within a team
High school education

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