Romanian Speaking Customer Advisor - Sofia, Bulgaria

CUSTOMER SUPPORT ROMANIAN SPEAKING – SOFIA, BULGARIAWorking hours: Monday to Friday 8:00 a.M. – 10:00 p.M. and Saturday and Sunday 10:00 am – 6:00 pm (for the local market time zone)Training: 2 weeks + 1 week nestingWorking model: OnsiteSalary: 3200 BGN gross ~ 8100 RON gross/month (~ 6300 RON net/month)Languages: Romanian - native, English-B2Relocation assistance: Available for those outside of BulgariaBenefits:Convenient office location, close to bus stations and the metroComprehensive initial training and onboarding (fully paid by us)Continuous training and upskilling programs internallyProfessional Development and Career Navigation programs to map out the steps in your desired developmentHealth and Wellbeing initiativesHealth and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and moreJob description:Assist customers via email, chat, and phoneEnsure a positive and efficient service experienceMaintain a thorough understanding of the products, brand, and industry to provide accurate information and support to customersConduct research to gather relevant information and provide accurate responses to customer inquiriesRequirements:Excellent communication skillsNative level of Romanian, both written and verbalAdvanced knowledge of English, both written and verbalPrevious experience in customer service or a related fieldCustomer-oriented attitudeGood typing and computer skills (MS Office applications)Proficiency in using CRM systemsHigh attention to detail and accuracy in all tasksAbility to work both on your own and within a teamHigh school education#J-18808-Ljbffr