Romanian Speaking Customer Advisor - Sofia, Bulgaria

CUSTOMER SUPPORT ROMANIAN SPEAKING – SOFIA, BULGARIA

Working hours: Monday to Friday 8:00 a.m. – 10:00 p.m. and Saturday and Sunday 10:00 am – 6:00 pm (for the local market time zone)

Training: 2 weeks + 1 week nesting

Working model: Onsite

Salary: 3200 BGN gross ~ 8100 RON gross/month ( ~ 6300 RON net/month)

Languages: Romanian - native, English-B2

Relocation assistance: Available for those outside of Bulgaria

Benefits:

Convenient office location, close to bus stations and the metro

Comprehensive initial training and onboarding (fully paid by us)

Continuous training and upskilling programs internally

Professional Development and Career Navigation programs to map out the steps in your desired development

Health and Wellbeing initiatives

Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and more

Job description:

Assist customers via email, chat, and phone

Ensure a positive and efficient service experience

Maintain a thorough understanding of the products, brand, and industry to provide accurate information and support to customers

Conduct research to gather relevant information and provide accurate responses to customer inquiries

Requirements:

Excellent communication skills

Native level of Romanian, both written and verbal

Advanced knowledge of English, both written and verbal

Previous experience in customer service or a related field

Customer-oriented attitude

Good typing and computer skills (MS Office applications)

Proficiency in using CRM systems

High attention to detail and accuracy in all tasks

Ability to work both on your own and within a team

High school education

#J-18808-Ljbffr