Every day is different, but you'll mostly be: People Direct everyday Revenue tasks, plan and assign work ensuring you always have the right staffing numbersDevelop your team and improve their performance through coaching and feedback, and create performance and development goals for colleaguesTrain colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficientlyRecommend or initiate any HR related actions where neededKeep connected with key contacts including owners, asset managers, guests, travel agencies, others as neededPut in place and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines.Guide and direct all revenue generating departments and their heads/leaders in selecting the optimum revenue opportunities for the hotel.Prepare hotel budgets, financial forecasts and reportingUnderstand the dynamics of the market and effect on RGI performance.Conduct weekly Revenue Meetings where the current 120-day booking period is evaluated for proper rate and availability control.Review with Sales team all Group requests and evaluate how each booking will impact occupancy, ADR over the dates in question.Guest Experience Help guests - you'll be happy to help if someone needs assistance with a request or complaintMake sure reservation process is in line with guests' expectations and IHG standardsResponsible Business Maintain any software programs which contribute to the management of room's revenue, including Concerto and SBRPSupport operational departments with staffing requirements and increase efficiency by providing the latest occupancy trendsOversee and evaluate the effectiveness of any internal up-selling program for Front Office and Reservations.Other ad-hoc duties – unexpected moments when we have to pull together to get a task doneWho we are As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
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