At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.
For one of our clients – a well-established company in the BPO field, known for their many satisfied clients and interesting projects. We are searching for communicative, organized and polite team-players for the role of Retention Expert with German and English (Work from Sofia/Bulgaria).
Essential Duties and Responsibilities:
Act as a trusted consultant for customers in the sports sector;
Develop and maintain strong relationships with customers through clear and engaging communication;
Share feedback and suggestions to improve internal processes;
Act as a part of a team, offering a helping hand or advice when needed;
Deliver top-notch customer service, ensuring satisfaction with solutions provided while following company policies.
Requirements:
Proficiency in German language and English , both spoken and written C1 level
Excellent communication skills and ability to explain complex ideas clearly
Strong organizational, analytical, and decision-making abilities
Team-oriented with a positive approach
Experience in customer service or sales is an advantage
Proficient typing and computer skills (familiarity with MS Office).
Our client offers:
Competitive salary ( 3100-3800 BGN GROSS ) with monthly performance bonuses
Relocation support (including accommodation and travel costs)
Full-time position with flexible hours (Monday to Saturday, 8:00 AM - 6:00 PM)
Additional benefits such as health and life insurance, a Multisport card, transport allowance, bonuses for life events, extra paid leave for education, corporate discounts
Paid comprehensive initial training and onboarding
Ongoing training and professional development programs
Career growth support through various development programs
Health and wellbeing initiatives and convenient office location near public transport
If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.
Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).
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