Responsibilities:
Increase the number of customers and promotion of the sales:
Manage and motivate the team to increase sales and ensure efficiency of the whole operation, both in the Money Transfer and in the Foreign Exchange activity.
Identify current and future customer requirements per point of sales by establishing rapport with potential and actual customers and exchanging with branch managers and cashiers.
Plan existing manpower taking into account legal frame to reduce the time of attending customers and "kill the queues" in high traffic periods ("seasonality").
Review and propose adjustments to pricing policies by reviewing selling activities (schedules, corridors/destinations, etc).
Design and organise special promotions, displays and events.
Detect new areas of business and/or growth.
Achievement of financial objectives:
Analyse sales figures achieved to compare them with the forecast; analyse variances and initiate corrective actions.
Analyse and interpret trends to facilitate planning; participate in the settlement of financial objectives by preparing an annual budget.
Management of the staff:
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as provide or organise training and development.
Maintain store staff job results by coaching, counseling and disciplining employees. The RM will dedicate a significant part of his/her time, at least during the first period, to plan, monitor and appraise job results.
Work jointly with the Enterprise Committee in finding constructive solutions and reasonable alternatives to the different circumstances.
Other responsibilities/tasks:
Ensure standards for quality, customer service, security and health and safety are met and solve the issues the branches may encounter in the day-to-day work.
Schedule, attend and chair "Stores meetings" to have the full team aligned.
To be successful in his/her role, the RM will have to tour the sales floor regularly, talk to colleagues and customers and identify and resolve urgent issues.
Minimum Requirements:
High level of English and Spanish, both written and oral
Abilities to work in the field, in close contact with the employees and the customers.
Previous experience in sector such as Foreign Exchange or similar financial services would be an undeniable asset.
It's mandatory to bring an experience in achieving significant sales targets.
Demonstrated experience in managing large groups of employees.
Your Place at Ria:
You'll grow alongside a multicultural team where diversity is not just a fancy term we throw around. We started out as a small immigrant-made business with one simple mission: to help people like us stay connected to their loved ones around the world. Although we're now a global fintech with offices all over the world, we've stayed true to our roots.
We are down-to-earth people who are from everywhere and comfortable just about anywhere. Together, we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. This idea of helping to open ways for a better everyday life is what drives us to continue doing our best each day.
The Ria DNA is made up of four main pillars: humility, openness, transparency, and drive. This powerful combination allows us to do right by our customers and colleagues. We are people serving people and we never, ever forget that.
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