.CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. Job Description You have a fluent level of English and Portuguese; Spanish would be a realplus. You have a valid Driver License. Please submit your CV in English. As Retail Account Executive, you will be responsible for managing and delivering the designated KPI's for Retail accounts and defining strategic action plans for improvement to increase Country Asset Productivity in the area assigned. You will manage the primary relationship between CHEP and a portfolio of Retail customers (on a face-to-face basis) and will develop customer loyalty. **YOUR GOALS** Plan and execute field visits and ensure that all fulfilment & compliance levels are achieved focusing on Retail account performance Understand customer needs and priorities; engage customers in a tactic and operational approach Ensure completion of Country Audit Plans for Retail Accounts Make use of CRM tools – Salesforce - to report visit contact activity done following the SOP's in place Use several weekly and monthly reports for account analysis and KPI control Work with Plant / Transport Planners to improve collection performance. Understand Logistic SLA's and work to improve them Support and meet with 3rd party Service Agents operating in the area of responsibility. Support the day-to-day recovery of stray pallets; identify stray locations; non CHEP manufacturer customers using CHEP pallets and other black pool activity in general, reporting this into the Asset Protection team. Support development and business growth North of Portugal based **WHAT WE ARE LOOKING FOR** 5 years relevant supply chain experience in the Retail area, Logistic Operators, Manufacturing company FMCG, knowledge of Retail and Distribution networks and Supply Chains Sales / Account Management / customer facing experience. Critical thinking, analysis capability, and problem-solving mindset Skills to design and implement new processes or procedures Excellent relationship builder with the ability to influence diverse groups Business to business sales and/or service experience Creative in providing potential solutions
