Resolution Customer Support Representative (M/F)

?? Are you ready to be our next Resolution Customer Support Representative ? We're seeking a dynamic individual who thrives on accuracy and enjoys the thrill of financial operations. As a Resolution Customer Support Representative , you'll play a pivotal role in ensuring that the clients needs and issues are supported! RESPONSIBILITIES:
? Executes complex transactions for NFC customers
? Provides guidance to facilitate transaction execution?
? Develops and communicates mitigation plans for issues identified
? Provides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholders
? Assists in legal case support to ensure ability to minimize penalties and decreased customer experience
? Provides support to sales on any questions that may arise when a customer is activated

KEY SKILLS:
?? Language skills: English mandatory
?? Other internacional languages are a plus!
?? Experience in Customer Support and Claims
?? Good communication skills

OFFER:
? Opportunity to work in a reference company in its sector
? Base salary + Meal Allowance: 8,32€
? Hybrid regime (after 2nd month)
? Work contract with client
? Health insurance

?? Porto - Leça do Balio Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.