Resolution Customer Support Representative (M/F)

Resolution Customer Support Representative (M/F)Are you ready to be our next Resolution Customer Support Representative? We're seeking a dynamic individual who thrives on accuracy and enjoys the thrill of financial operations. As a Resolution Customer Support Representative, you'll play a pivotal role in ensuring that the clients' needs and issues are supported!RESPONSIBILITIES:Executes complex transactions for NFC customersProvides guidance to facilitate transaction executionDevelops and communicates mitigation plans for issues identifiedProvides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholdersAssists in legal case support to ensure ability to minimize penalties and decreased customer experienceProvides support to sales on any questions that may arise when a customer is activatedKEY SKILLS:Language skills: English mandatoryOther international languages are a plus!Experience in Customer Support and ClaimsGood communication skillsOFFER:Opportunity to work in a reference company in its sectorBase salary + Meal Allowance: 8,32€Hybrid regime (after 2nd month)Work contract with clientHealth insuranceLocation: Porto - Leça do BalioPorque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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