Ensure effective delivery of services and maintenance of all Residence property, including preparation and management of the inventories including of silverware, glassware, crockery, linen, Government Art Collection, furniture, and domestic equipment.
Ensure the highest standards of cleanliness, hygiene and presentation at all times.
Ensure the Residence and grounds are kept in optimal repair: identify and report repair/improvement work, oversee repairs and maintenance jobs for the Residence and grounds, and liaise with Corporate Services, and the Ambassador/spouse to ensure contractor access to the Residence at convenient times.
Manage relevant accounts and purchasing for the Residence, including supplier liaison, quote management, etc, and monitor Residence expenditure, including accounting for pre-approved credit card expenditure in a timely manner.
Purchase and manage stocks for the Residence (eg cleaning items, pantry stocks), ensuring value for money in procurement of goods and services. Work with the Residence staff to ensure stocks and supplies are regularly reviewed, and supervise deliveries where needed. Ensure regular market testing in delivery of services.
Liaise with the security guards and security team to ensure effective security of the Residence and grounds is maintained at all times.
Events
Responsible for oversight, preparation and delivery of official events at the Ambassador's Residence, in close consultation with the Ambassador, the respective Embassy teams and other relevant colleagues. This includes but is not limited to: planning table and flower arrangements, room layout, hiring equipment (eg marquee, audio visual, lighting, heating), and hiring casual event staff, who work under the Residence Manager's supervision including set-up and post-event clear up and cleaning.
In conjunction with the relevant Embassy colleagues, ensure the Residence and all events comply with all necessary Health and Safety rules and wider Embassy guidance. Work with outside companies and individuals to ensure they fully understand and comply with such rules and guidance and produce risk assessments for events.
Co-ordinate arrangements for all official visitors staying at the Residence, ensuring that rooms are prepared for overnight guests, the highest levels of service are provided, and that all visitors receive a warm welcome and are made to feel comfortable and at home.
Purchase supplies for events according to FCDO procurement guidance.
Resources/Staffing
Lead and manage a team of three Residence staff, and when required casual event staff, providing support and direction as necessary. Ensure that the Residence staff receive adequate and regular training to undertake their duties and have opportunities to develop.
Manage staff performance and complete annual appraisals on time and to prescribed standards.
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