.Reservations, Groups, Meetings and Events ManagerA Reservations, Groups, Meetings and Events Manager is responsible for leading both team's highest standards by validating the quality and efficiency of our services and achieving occupancy targets/levels as identified in the annual budget and marketing plan.What will I be doing?As a Reservations & GM&E Manager you will work with the Commercial team (Reservations, Sales & Marketing, Groups and events) to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:Maximise occupancy levels by reviewing and revising revenue strategiesWork with the Sales and Events Teams to maximise individual, corporate and group ratesEnsure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the departmentContribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategyUnderstand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market, to know and promote the hotel facilities and also to have the knowledge of our competitors' strengths and weaknessParticipate in the organisation of hotel promotional activitiesGet involved with the negotiations for groups and events to maximize the resultsSupport the GM&E Team with the coordination of the "function meeting" with the vital information about the groups and events that will happen in the next 10 daysBe responsible for the weekly communication meeting with the coordinatorsOrganize the hotel's visit and attend the unexpected requests in coordination with the GM&E and Sales teamsMonitor daily GM&E activities on the hotels systems, ensuring that information is correct and consistent to be in the Groups Report - Review rates, groups, deadlines and waiting listsReview commission reports for groups, events and Food and BeverageMake sure that all the request (individual and Groups) should be answered in 24 hoursKeep yourself informed about the clients and engage the relationship with themTo keep a nice work environment and good communication in the department and also with the other departments in the hotel to ensure compliance with Brand Standards and ensuring customer/guest satisfactionEnsure Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contractsBuild strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectivelyAssist in the recruiting, managing, training and developing of the TeamWhat are we looking for?A Reservations and Groups, Meeting and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members
