Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don't worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do:
SOVOS is seeking a Renewals Specialist to join our newly created Renewals organization. The ideal candidate will have a proven track record of successfully managing renewals for SaaS customer accounts, strong negotiation and communication skills, and the ability to work independently and as part of a team in a fast-paced environment. This is a quota-carrying individual contributor role.
More specifically, you will:
Cultivate relationships with key stakeholders within our Customers
Collaborate with Account Management and Customer Success to build comprehensive account plans
Implement industry best practices to enhance the overall customer experience during renewal
Proactively identify and capitalize on renewal upsell opportunities within assigned territories
Lead negotiations with customers to ensure successful renewal
Partner with stakeholders to resolve any account issues impacting renewal
Ensure operational excellence throughout the renewal process
Maintain tactical awareness and address any challenges promptly
Maintain predictability in forecasting and delivering against targets
Strive to exceed expectations in all aspects of renewal management
Demonstrate proficiency in learning new systems
Navigate through change effectively and quickly ramp up on new product offerings
What We Need From You:
2-3 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services
Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals
Strong negotiation and communication skills
Ability to work independently and collaboratively in a fast-paced environment
Proficiency with Microsoft Office applications, and Salesforce CRM is a plus
Experience advocating for clients while ensuring company policies are upheld
Demonstrated ability to build and maintain strong client relationships
Effective at handling difficult situations and resolving issues promptly and effectively
Experience balancing the needs of multiple stakeholders within tight timelines and resource constraints
Some understanding/experience dealing with public procurement process is a plus
Essential Job Functions:
Interact effectively with teammates, colleagues and customers
Comprehend and communicate complex concepts
Concentrate, analyze and resolve complex problems
Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work
Health Insurance
Life Insurance
Personal Accidents Insurance
Meal Allowance
Continuing opportunities for further Learning & Development
Progressive Wellness Program
A chance to work with talented and passionate people in a rewarding and values-driven environment!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
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